The Director of Shelter operations is responsible for leading the feline and canine teams and maintaining professional and positive team dynamics. The Director of Shelter Operations collaborates on the volunteer, foster, and fundraising programs in collaboration with team members. The Director of Shelter Operations is responsible for keeping the day-to-day business of the shelter running smoothly, organized, and efficient. The Director of Shelter Operations aids the Executive Director in community outreach through maintaining professional relations with Veterinary Services, community events, and foster services.


The essential functions include, but are not limited to the following:

  • Manages both feline and canine teams while ensuring a positive environment for team cohesiveness, professionalism, employee growth, and operational success
  • Assists in running morning meetings to ensure there is open communication between all departments
  • Assists the Executive Director in creating and ensuring implementation of standard operating procedures to ensure optimal functioning of the shelter
  • Responsible for day-to-day shelter operations by ensuring the shelter is ready for operation at the beginning of the day and properly closed down at the end of the day
  • Oversees intake exams on all animals coming into the shelter, inputting findings accurately into PetPoint
  • Responsible for responding to after-hour animal emergencies and communicating them with the appropriate parties (Executive Director, etc.)
  • Works with veterinarians to coordinate spay/neuter/surgeries and appointments while ensuring the logistical needs to accommodate these appointments have been met (setup and break down for in-house surgeries)
  • Maintains accurate ACO contact information and proper communication with them
  • Performs other duties as assigned by the Executive Director


  • Bachelor’s Degree and/or 3 years of relevant shelter experience
  • Minimum of 2 years of managerial experience 
  • Excellent leadership judgment, conflict resolution, and team building skills
  • Proficient knowledge of animal care for domestic and feral animals
  • Ability to delegate appropriately but also work both independently and within a team environment
  • Experience with public speaking and interacting with the public in a professional and positive manner
  • Proficient communication skills both written and verbal
  • Excellent time management and organizational skills
  • Proficient with computer systems Windows, Microsoft Word/Excel and PetPoint
  • Ability to work efficiently and effectively in a high stress and fast paced environment while maintaining a professional demeanor and positive attitude
  • Willingness to work a flexible schedule (some nights, weekends and holidays
  • Must have valid driver’s license and /or reliable transportation


The physical demands  described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.  While performing the duties of this position, the employee is regularly required to talk and hear.  The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls.  The employee is occasionally required to stand; walk; sit; reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this position include close vision, distance vision, peripheral vision and the ability to adjust focus.  Potential for exposure to environmental factors such as temperature variations, high noise levels, zoonotic disease, animal waste, hazardous chemicals or chemical materials requiring OSHA Material Safety Data Sheets, anesthetics, sharp objects and potential hostile persons and/or dangerous and fractious animals.


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.  All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently.  Some of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skill or abilities.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Humane Society of Waterville Area is an Equal Opportunity Employer, drug free workplace and complies with ADA regulations as applicable.